If this method fails, or if you cannot find your bank, you can manually add your bank account by giving your routing number. One of the best exchanges for beginners is Coinbase, a San Francisco based cryptocurrency exchange. Funds cannot be held because the shared key is encrypted with your password. Submit A Request Chat with a live agent. New users can expect delays in getting started as the company struggles to overcome a backlog of new customers. Your name, phone number, email, and a number of other personal details are required.